Refund Policy

Because every Ever Portrait LLC portrait is individually hand-crafted for you, our refund policy works a little differently than a standard retail return policy. Please read below to understand when refunds apply.

Before Work Begins

If you change your mind or need to cancel before our artists have started work on your portrait, you're entitled to a full refund. Contact us as soon as possible via WhatsApp or email to request a cancellation.

Revisions Before Refunds

Every order includes unlimited revisions. If you're not satisfied with your portrait, please tell us what you'd like adjusted first — most concerns can be resolved through revision rather than a refund.

Eligible Refund Situations

We will offer a full or partial refund if:

• We are unable to deliver a portrait that reasonably reflects the photo and instructions you provided, even after revisions
• Your order was accidentally duplicated or charged incorrectly
• We are unable to complete your order within a reasonable time and you no longer wish to proceed

Non-Refundable Situations

Refunds generally do not apply where:

• The portrait was completed as requested but you simply changed your mind about the style or occasion
• Low-quality source photos limited what our artists could reasonably produce, and this was communicated to you in advance
• The delay was caused by you not responding to requests for photos, approval, or clarification

How to Request a Refund

To request a refund, contact us via WhatsApp or email with your order details and the reason for your request. We aim to respond within 1–2 business days and will work with you to reach a fair resolution.

Refund Processing

Approved refunds are returned to your original payment method. Processing times may vary depending on your payment provider, typically 5–10 business days.